Frequently asked questions about transfers in Puerto Iguazú
Everything you need to know before booking.
What happens if my flight is delayed?
Provide your airline and flight number so we can coordinate arrival. Tell us about delays or changes via WhatsApp. Waiting time and changes are coordinated under your booking terms; contact us if you need additional time.
What currency is used for payment?
All payments are processed in Argentine pesos (ARS) via Mercado Pago. We accept credit and debit cards (Visa, Mastercard, Amex). If your card is international, your bank will automatically convert at the current exchange rate.
How far in advance should I book?
For airport transfers, we recommend booking at least 24 hours ahead. For full-day excursions, ideally 48–72 hours in advance, especially during peak season (July, December–February). If you're in a hurry, just message us on WhatsApp and we'll do our best.
What is your cancellation policy?
With at least 24 hours' notice before the service date, a 90% refund is issued (10% administrative fee). With less than 24 hours' notice, the refund is subject to consideration based on the company's operations. Refunds are processed within 24-48 hours through the original payment method, upon return of the issued voucher.
Does the driver speak English or Portuguese?
All our drivers have an intermediate level of English and Portuguese, enough to communicate comfortably throughout the trip. For groups requiring a certified guide in another language, get in touch in advance and we'll arrange a tailored option.
Do you have baby or child seats?
Yes, we have infant seats (up to 13 kg) and booster seats for children (15–36 kg) available at no extra charge. Just mention the children's ages and weights when booking so we can have the right equipment ready on the day.
Do you accept credit cards?
Yes, we accept Visa, Mastercard and American Express for full payment of the published services. You can also pay by debit card, Mercado Pago, Mercado Crédito or bank transfer when available. The booking is confirmed only with full payment.
Can I bring extra or oversized luggage?
Tell us about bicycles, sports equipment or bulky luggage before paying. We will confirm capacity, the appropriate vehicle and any extra charges for the requested service.
Can I book and pay for my transfer online?
Yes. Book through our online store, pay for the published service through Mercado Pago, and then we contact you by email or WhatsApp to coordinate the required transfer details.
What is the difference between a taxi and a private transfer in Iguazú?
A private transfer is booked in advance for an agreed route, capacity and price. A taxi may be hired at a rank or by direct contact: confirm the fare and conditions before travelling. App availability does not guarantee a vehicle for your time; check directly and verify local requirements.
How do I get from IGR airport to my hotel in Puerto Iguazú?
You can book an IGR airport transfer to Puerto Iguazú. Allow roughly 25 minutes, depending on traffic and destination. You can also check airport transport options for your arrival time. IGR is in Argentina; IGU serves Foz do Iguaçu, Brazil.
Are prices fixed or do they change by time or season?
The listed price covers the stated route and capacity. Your booking fare is confirmed with full payment. Prices may change before booking; route changes, extra stops or additional waiting may cost extra. Read the service terms.
What documents do I need to cross into Brazil or Paraguay?
Requirements depend on nationality, destination and whether children are travelling. Confirm documents, permissions and any visa requirements with immigration or consular authorities before travelling. Driver assistance does not replace these checks or guarantee entry.
Can I travel with my pet in the vehicle?
Yes, we accept small and medium-sized pets as long as they travel in a suitable carrier or crate. Let us know when making your booking so we can assign a prepared vehicle. We ask that your pet remain safely contained throughout the trip. For larger pets, contact us via WhatsApp and we'll arrange the best option.
How much waiting time is included in the service?
Confirm the included waiting time for your booked service. Notify us by WhatsApp about delays or changes. Additional waiting and rescheduling may incur charges under the service terms.
Do the vehicles have Wi-Fi or phone chargers?
All our vehicles are equipped with USB chargers so you can charge your phone during the ride. Onboard Wi-Fi is not currently available, but the Iguazú area has good mobile data coverage throughout most of the route.
What are the Iguazú National Park hours, and when is the best time to visit?
Opening times and accessible trails may change. Check official Iguazú National Park information before buying tickets and coordinate the transfer around your visit.
How many passengers fit in one vehicle? What if we are a large group?
Our standard vehicles hold up to 4 passengers with luggage. If your group is larger, contact us via WhatsApp and we'll arrange the transfer with additional vehicles or a larger unit. Check our available services and request a no-obligation custom quote.
What happens if it rains on the day of my excursion?
Operation depends on safety, road conditions and park access. Rain does not automatically mean closure; check Iguazú National Park notices. If a closure affects your booking, contact us to review available options and applicable terms.
Are the vehicles wheelchair accessible or suitable for reduced mobility?
Our standard vehicles do not have ramps or wheelchair anchors. If you have reduced mobility, contact us via WhatsApp before booking so we can confirm whether we can assist with boarding and find the best option. Accessibility inside parks and excursions depends on each operator; check directly before purchasing tickets.
How many bags can I bring per person?
The standard vehicle (up to 4 passengers) fits one large suitcase and one carry-on per passenger. If you have extra luggage, sports equipment or bulky items, let us know before paying so we can confirm capacity and assign a larger vehicle if needed.
Can I pay in installments?
Yes, Mercado Pago offers installment plans with Argentine credit cards. The number of installments and interest rate depend on your card and Mercado Pago's current terms. The installment total may differ from the published price. Check the conditions at checkout before confirming payment.
Is it customary to tip the driver?
Tipping is not mandatory and is not included in the fare. If you are happy with the service, a tip is appreciated but entirely optional. There is no set percentage; any amount is welcome.
How long does the border crossing between Argentina and Brazil take?
Crossing times vary by day, time and season. On quiet days, immigration checks may take 15 to 30 minutes each way. During peak season, long weekends or holidays, the wait can exceed one hour. Have your documents ready and allow extra time when planning your itinerary. The driver assists with crossing logistics but cannot speed up immigration controls.
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