Frequently asked questions

No problem at all. We track every flight in real time from the moment you book. If there's a delay, your driver simply adjusts their arrival time. We don't charge extra for waits of up to 60 minutes.

All payments are processed in Argentine pesos (ARS) via Mercado Pago. We accept credit and debit cards (Visa, Mastercard, Amex). If your card is international, your bank will automatically convert at the current exchange rate.

For airport transfers, we recommend booking at least 24 hours ahead. For full-day excursions, ideally 48–72 hours in advance, especially during peak season (July, December–February). If you're in a hurry, just message us on WhatsApp and we'll do our best.

With at least 48 hours' notice, a 90% refund is issued (10% administrative fee). Between 48 and 24 hours, 50% is retained. Less than 24 hours, no refund. Refunds are processed within 24-48 hours through the original payment method, upon return of the issued voucher.

All our drivers have an intermediate level of English and Portuguese, enough to communicate comfortably throughout the trip. For groups requiring a certified guide in another language, get in touch in advance and we'll arrange a tailored option.

Yes, we have infant seats (up to 13 kg) and booster seats for children (15–36 kg) available at no extra charge. Just mention the children's ages and weights when booking so we can have the right equipment ready on the day.

Yes, we accept Visa, Mastercard and American Express for full payment of the published services. You can also pay by debit card, Mercado Pago, Mercado Crédito or bank transfer when available. The booking is confirmed only with full payment.

Absolutely. Our vehicles have generous luggage compartments. If you're traveling with sports equipment, bicycles, or oversized items, mention it when booking and we'll confirm the right vehicle at no extra cost.

Yes. You book through the website, pay for the published service through Mercado Pago, and then we contact you by email or WhatsApp to coordinate the required transfer details.

A taxi is hailed on the street with no advance booking and variable pricing. A private transfer is pre-booked with a fixed price agreed before the trip, an assigned driver who waits for you with a sign, real-time flight tracking, and an exclusive vehicle for your group. There is no Uber or ride-hailing apps in Puerto Iguazú, making private transfers the most comfortable and safest option.

Cataratas del Iguazú International Airport (IGR) is 25 minutes from Puerto Iguazú. The most convenient way is to book a private transfer: your driver waits at the arrivals hall with a sign, helps with your luggage, and takes you directly to your hotel. There is no regular public transport between the airport and the city.

Our prices are fixed year-round, with no surcharges for nighttime, holidays, or high season. The price you see on the website is the price you pay. For groups over 12 passengers, contact us via WhatsApp and we'll provide a custom quote.