Booking and Cancellation Terms

A booking is confirmed only when Transfer Iguazú receives full payment for the published service. Selecting a service, submitting contact details or adding products to the cart does not guarantee availability or confirm the booking until payment is credited or approved.

After payment is confirmed, Transfer Iguazú will contact the customer through the email address or WhatsApp number entered on the website to request the operational details required for the service: flight number, arrival time, hotel name and address, meeting point or any other information related to the booked service.

The customer is responsible for entering accurate and reachable contact details. If the email address, WhatsApp number or phone number provided is incorrect, incomplete or does not allow communication, Transfer Iguazú will not be responsible for delays in coordinating the service.

The customer must reply to operational information requests with enough notice. Lack of response, incomplete details or incorrect information may affect service delivery without automatically entitling the customer to a refund.

Each service includes only what is stated in its description, price and published details on the website. Any service not expressly mentioned is considered excluded.

Published transfers apply to the routes, pickup points, destinations, passenger capacity and conditions stated for each product. Unless expressly indicated, prices correspond to private services for the maximum passenger capacity shown in the publication.

If the customer requests a route change, destination change, extra stops, extended waiting time, transportation of more passengers than allowed or any alteration to the booked service, the customer must pay any additional costs generated by route changes, waiting time, vehicle availability, tolls, parking, fare differences or any other related operating cost.

All changes are subject to operational availability and confirmation by Transfer Iguazú. The driver is not required to perform changes that have not been previously authorized by the company.

Schedules are coordinated based on the information provided by the customer and operational availability. For airport pickups, Transfer Iguazú may monitor flights when the customer correctly provides airline and flight number, but the customer remains responsible for reporting relevant changes.

In case of delays, rescheduled or cancelled flights, immigration delays, baggage claim delays or customer no-show at the agreed meeting point, waiting, rescheduling or new service charges may apply. If the customer does not show up and does not respond through the provided contact channels, the service may be considered used.

Maximum passenger and luggage capacity is the one stated for each service. If the group exceeds the booked capacity or carries special, oversized or undeclared luggage, Transfer Iguazú may require an additional vehicle, apply an extra charge or refuse the transfer if safe transportation conditions are not met.

The customer must report in advance any special needs such as baby seats, sports equipment, pets, reduced mobility or other requirements that may affect vehicle availability or type.

Published prices are expressed in Argentine pesos unless otherwise stated. Payment is made through the methods enabled on the website. Transfer Iguazú does not store card data; card payments are processed by the enabled payment provider.

Prices may change without prior notice, but a booking already confirmed by full payment keeps the paid price for the booked service, except for later changes requested by the customer.

Cancellations made at least 48 hours before departure: 90% of the amount paid will be refunded. The remaining 10% may be retained as administrative costs, if applicable.

Cancellations made between 48 and 24 hours before departure: 50% of the amount paid will be retained as a cancellation penalty.

Cancellations made less than 24 hours before departure: no refund will be issued.

Refunds will be processed after return of the issued voucher, within an estimated period of 24 to 48 hours, through the same payment method used for the purchase.

Transfer Iguazú will not be responsible for failures, delays or modifications caused by events beyond its control, including road closures, accidents, severe weather, government restrictions, park or airport closures, labor conflicts, health emergencies, third-party failures or force majeure events.

In such cases, the company may reschedule the service, offer alternatives subject to availability or apply the applicable cancellation policy.

Operational communications may be made by WhatsApp, email or phone using the details provided by the customer. The customer must keep the payment receipt and any confirmation sent by Transfer Iguazú.

Any claim must be submitted within 24 hours after the service, including booking number, payment receipt and a description of the issue.