Does the price include both trips and all passengers?+
Yes. The listed price is the total per vehicle for up to 4 passengers. It includes airport → hotel and hotel → airport in a private vehicle.
How do I find my driver when I arrive?+
Your driver will be waiting at the arrivals hall of Iguazú Airport (IGR). We will confirm the meeting point when coordinating the service. If you need help upon arrival, contact us via WhatsApp.
What happens if my flight is delayed?+
Provide your airline and flight number so we can coordinate arrival. Tell us about delays or changes via WhatsApp. Waiting time and changes are coordinated under your booking terms; contact us if you need additional time. If the delay exceeds that time, contact us to confirm availability and any additional charges according to service conditions.
How do we coordinate the pickup to return to the airport?+
After payment we confirm your departure flight details and arrange the pickup time at your hotel. If your flight changes, let us know so we can adjust the schedule.
How much luggage can we bring?+
Let us know the number and size of your bags when coordinating the service. If you have special or oversized luggage, check with us before booking to confirm vehicle capacity.
Does it include my hotel in Puerto Iguazú?+
The service connects Iguazú Airport (IGR) with hotels in Puerto Iguazú. We confirm your accommodation when coordinating the transfers. If you are staying outside the city, check with us before booking.
Is this service for Foz do Iguaçu airport?+
No. This transfer is for Cataratas del Iguazú International Airport (IGR) in Argentina. If your flight arrives at or departs from Foz do Iguaçu (IGU), contact us about the corresponding transfer.
How do I book and when do I send my flight details?+
Book with your contact details and pay through Mercado Pago. Once payment is confirmed, we will contact you to confirm your hotel and flight information.
How far in advance should I book?+
We recommend booking at least 24 hours before the transfer. If you need to travel on shorter notice, contact us via WhatsApp to check availability.
What currency is used for payment?+
All payments are processed in Argentine pesos (ARS) via Mercado Pago. We accept credit and debit cards (Visa, Mastercard, Amex). If your card is international, your bank will automatically convert at the current exchange rate.
What is your cancellation policy?+
With at least 48 hours' notice, a 90% refund is issued (10% administrative fee). Between 48 and 24 hours, 50% is retained. Less than 24 hours, no refund. Refunds are processed within 24-48 hours through the original payment method, upon return of the issued voucher.
Do you have baby or child seats?+
Yes, we have infant seats (up to 13 kg) and booster seats for children (15–36 kg) available at no extra charge. Just mention the children's ages and weights when booking so we can have the right equipment ready on the day.